API is under heavy load

Incident Report for Helium

Resolved

This incident has been resolved.

Posted Nov 12, 2021 - 21:40 UTC

Update

We are going to close this issue. The API error rate and performance is much better.

Posted Nov 12, 2021 - 04:33 UTC

Monitoring

Performance has stabilized, though we are going to keep this incident in a monitoring state.

Posted Nov 11, 2021 - 21:42 UTC

Investigating

we are working now to resolve a load issue.

Posted Nov 11, 2021 - 20:36 UTC

This incident affected: API, Explorer, and Helium App.