All Systems Operational
Blockchain Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.91 % uptime
Today
Consensus Groups Operational
90 days ago
100.0 % uptime
Today
Proof-of-Coverage Operational
90 days ago
100.0 % uptime
Today
Router Operational
90 days ago
100.0 % uptime
Today
Onboarding Service Operational
90 days ago
99.98 % uptime
Today
Explorer Operational
90 days ago
99.95 % uptime
Today
Helium App Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 24, 2021

No incidents reported today.

Oct 23, 2021
Postmortem - Read details
Oct 23, 22:23 UTC
Resolved - Traffic has gone back to normal. Thanks for hanging in there folks.
Oct 23, 22:00 UTC
Update - We are going to continue to monitor but system performance should be back to normal. Before closing this incident there will be a post mortem and remediation plan.
Oct 23, 21:15 UTC
Monitoring - We've identified the "bad api client" and have temporarily remediated the issue while we continue to investigate. Performance should be starting to recover.
Oct 23, 21:07 UTC
Update - We are still working to diagnose the source of the issue and will update you as soon as we can with a report. The explorer and API are still in a degraded state.
Oct 23, 20:56 UTC
Investigating - Something is currently overloading the API databases and diminishing the user experience in explorer and the helium phone apps. We are investigating and searching for this rogue process.
Oct 23, 18:56 UTC
Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021
Completed - The scheduled maintenance has been completed.
Oct 20, 20:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 19, 18:12 UTC
Completed - And just like that, we are done with no down time!
Oct 20, 02:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:00 UTC
Scheduled - We have a quick database maintenance that requires a restart on each of our databases. This should not cause an outage but there may be some errors during the restart of each database follower. This work should take less than 5 minutes.
Oct 20, 01:18 UTC
Oct 19, 2021

No incidents reported.

Oct 18, 2021
Resolved - We've identified the cause and the app is functional again. Sending transactions, viewing Hotspot data, and onboarding should work as expected once more.
Oct 18, 05:19 UTC
Identified - We've identified the issue and are working towards a resolution.
Oct 18, 04:40 UTC
Investigating - Wallet-api is unable to connect and submit transactions to the blockchain. This is also causing the Helium app to crash on boot. The team is investigating.
Oct 18, 03:30 UTC
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Postmortem - Read details
Oct 15, 09:52 UTC
Resolved - This issue has been fully resolved. We apologize for any inconvenience.
Oct 15, 09:43 UTC
Monitoring - Something rapidly consumed the disk on our primary database for the API and caused a crash. We have recovered everything, but continue to hunt the culprit.
Oct 15, 09:02 UTC
Investigating - We are currently experiencing a database outage for the Helium API. We are working as quickly as possible to diagnose and bring it back online. More details soon.
Oct 15, 08:55 UTC
Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.