Monitoring - Following the security incident disclosed by Railway, one of our infrastructure providers, the Helium team proactively took certain services offline to protect the network. Those services are back up and October 21 rewards are now claimable.
Data from October 21 that wasn’t processed before services were paused will show up in October 22 rewards instead. Nothing lost, just shifted a day.
Carrier offload and network coverage were unaffected. More updates to follow.
Oct 22, 2026 - 18:52 UTC
Data from October 21 that wasn’t processed before services were paused will show up in October 22 rewards instead. Nothing lost, just shifted a day.
Carrier offload and network coverage were unaffected. More updates to follow.
Oct 22, 2026 - 18:52 UTC
Identified - Tonight’s rewards distribution is paused as a precaution while we respond to a security incident disclosed by Railway, one of our infrastructure providers. All rewards will be trued up once distribution resumes. Carrier offload and network coverage are unaffected, and no action is needed from Hotspot owners. Updates will be posted here.
Oct 21, 2026 - 23:00 UTC
Oct 21, 2026 - 23:00 UTC
User Apps
Operational
Wallet App
Operational
Builder App
Operational
World Explorer
Operational
Hotspot Dashboard (IMS)
Operational
Helium Vote
Operational
Entity API
Operational
Mobile
Operational
Helium Mobile Wi-Fi Hotspots
Operational
Brownfield Wi-Fi Hotspots
Operational
IoT
Operational
Helium Packet Router
Operational
Configuration Service
Operational
Downlink Service
Operational
Multi-Buy Service
Operational
User Interactions
Operational
Mapping
Operational
Rewards Claiming
Operational
IoT Hotspot Onboarding
Operational
Mobile Hotspot Onboarding
Operational
Helium Backend
Operational
Oracle Data Pipeline
Operational
IoT Oracles
Operational
Mobile Oracles
Operational
IMS
Operational
Settlement
Operational
Radiator
Operational
User Apps
Operational
Solana Blockchain Services and RPC Providers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.