Helium Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Blockchain Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

99.91 % uptime

Today

Consensus Groups Operational

90 days ago

100.0 % uptime

Today

Proof-of-Coverage Operational

90 days ago

100.0 % uptime

Today

Router Operational

90 days ago

100.0 % uptime

Today

Onboarding Service Operational

90 days ago

99.98 % uptime

Today

Explorer Operational

90 days ago

99.95 % uptime

Today

Helium App Operational

90 days ago

99.91 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 24, 2021

No incidents reported today.

Oct 23, 2021

API Databases Overloaded

Postmortem - Read details
Oct 23, 22:23 UTC

Resolved - Traffic has gone back to normal. Thanks for hanging in there folks.
Oct 23, 22:00 UTC

Update - We are going to continue to monitor but system performance should be back to normal. Before closing this incident there will be a post mortem and remediation plan.
Oct 23, 21:15 UTC

Monitoring - We've identified the "bad api client" and have temporarily remediated the issue while we continue to investigate. Performance should be starting to recover.
Oct 23, 21:07 UTC

Update - We are still working to diagnose the source of the issue and will update you as soon as we can with a report. The explorer and API are still in a degraded state.
Oct 23, 20:56 UTC

Investigating - Something is currently overloading the API databases and diminishing the user experience in explorer and the helium phone apps. We are investigating and searching for this rogue process.
Oct 23, 18:56 UTC

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

Console planned maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 20:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 19, 18:12 UTC

Database Maintenance

Completed - And just like that, we are done with no down time!
Oct 20, 02:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:00 UTC

Scheduled - We have a quick database maintenance that requires a restart on each of our databases. This should not cause an outage but there may be some errors during the restart of each database follower. This work should take less than 5 minutes.
Oct 20, 01:18 UTC

Oct 19, 2021

No incidents reported.

Oct 18, 2021

Wallet-API inaccessible/App Crashing

Resolved - We've identified the cause and the app is functional again. Sending transactions, viewing Hotspot data, and onboarding should work as expected once more.
Oct 18, 05:19 UTC

Identified - We've identified the issue and are working towards a resolution.
Oct 18, 04:40 UTC

Investigating - Wallet-api is unable to connect and submit transactions to the blockchain. This is also causing the Helium app to crash on boot. The team is investigating.
Oct 18, 03:30 UTC

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

Database Outage

Postmortem - Read details
Oct 15, 09:52 UTC

Resolved - This issue has been fully resolved. We apologize for any inconvenience.
Oct 15, 09:43 UTC

Monitoring - Something rapidly consumed the disk on our primary database for the API and caused a crash. We have recovered everything, but continue to hunt the culprit.
Oct 15, 09:02 UTC

Investigating - We are currently experiencing a database outage for the Helium API. We are working as quickly as possible to diagnose and bring it back online. More details soon.
Oct 15, 08:55 UTC

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

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