All Systems Operational
Blockchain Operational
90 days ago
99.51 % uptime
Today
API Operational
90 days ago
99.89 % uptime
Today
Consensus Groups Operational
90 days ago
99.48 % uptime
Today
Proof-of-Coverage Operational
90 days ago
99.98 % uptime
Today
Router Operational
90 days ago
99.82 % uptime
Today
Onboarding Service Operational
90 days ago
99.8 % uptime
Today
Explorer Operational
90 days ago
100.0 % uptime
Today
Helium App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 27, 2021

No incidents reported today.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021
Resolved - We are closing this incident as we have seen several Hotspots successfully add themselves to the chain. Sorry for the inconvenience.
Jul 20, 22:21 UTC
Monitoring - The core developers have issued the chain variable and have noticed new Add Gateway transactions clear as expected. We are moving to monitoring the chain for any subsequent issues.
Jul 20, 22:08 UTC
Update - The core developers will be updating the Data-Only hotspots chain variable to roll forward through this partial outage. We have identified that an empty list of staking keys was an incorrect default value for this variable.
Jul 20, 21:53 UTC
Identified - The core developers are currently looking into an issue where Add Gateway transactions are failing due to a recently issued chain variable for Data-Only Hotspots. We will be issuing a new Chain Variable to unset this value shortly.

The blockchain is still producing blocks, other transactions are flowing normally, and all other activity is as expected.
Jul 20, 21:20 UTC
Resolved - This incident has been resolved.
Jul 20, 21:31 UTC
Update - Increasing the amount of state channels and actors has resulted in a larger than anticipated load on Router which was creating a packet queue and impacting device packet transfer.

This load issue will be greatly reduced by the use of the xor filter with our Console 2.0 This filter will allow router to ignore non-Helium packets and reduce the number of requests by over 90%.

In the interim the team deployed a patch that decreased the broadcast of state channel updates to Hotspots.
Jul 20, 21:31 UTC
Identified - This is impacting device packet transfer. The issue has been identified and a fix is being implemented.
Jul 20, 17:06 UTC
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Resolved - The 1.0.10 validator release included a networking change that was intended to be an improvement to reduce egress bandwidth but caused issues with the Consensus Group agreeing upon and electing a new group. This caused a longer election period than expected.

This change was quickly reverted in the 1.0.11 release but because several validators automatically upgraded using watchtower and other scripts, it took a few cycles before the currently elected group automatically updated.

The core developers will continue to monitor elections and block production.
Jul 16, 16:00 UTC
Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.