Identified - The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. Traffic from other carriers remains unaffected.
We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest.
Nov 15, 2025 - 17:54 UTC
We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest.
Nov 15, 2025 - 17:54 UTC
Investigating - We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.
Nov 15, 2025 - 00:57 UTC
Nov 15, 2025 - 00:57 UTC
User Apps
Operational
Wallet App
?
Operational
Builder App
Operational
World Explorer
Operational
Hotspot Dashboard (IMS)
Operational
Helium Vote
Operational
Entity API
Operational
Mobile
Degraded Performance
Helium Mobile Wi-Fi Hotspots
Degraded Performance
Brownfield Wi-Fi Hotspots
Degraded Performance
IoT
Operational
Helium Packet Router
?
Operational
Configuration Service
?
Operational
Downlink Service
Operational
Multi-Buy Service
Operational
User Interactions
Operational
Mapping
Operational
Rewards Claiming
Operational
IoT Hotspot Onboarding
Operational
Mobile Hotspot Onboarding
Operational
Helium Backend
Operational
Oracle Data Pipeline
Operational
IoT Oracles
Operational
Mobile Oracles
Operational
IMS
Operational
Settlement
Operational
Radiator
Operational
User Apps
?
Operational
Solana Blockchain Services and RPC Providers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.