Helium Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Blockchain Operational

90 days ago

99.51 % uptime

Today

API Operational

90 days ago

99.89 % uptime

Today

Consensus Groups Operational

90 days ago

99.48 % uptime

Today

Proof-of-Coverage Operational

90 days ago

99.98 % uptime

Today

Router Operational

90 days ago

99.82 % uptime

Today

Onboarding Service Operational

90 days ago

99.8 % uptime

Today

Explorer Operational

90 days ago

100.0 % uptime

Today

Helium App Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2021

No incidents reported today.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

Add Gateway transactions for Full Hotspots Failing to Validate

Resolved - We are closing this incident as we have seen several Hotspots successfully add themselves to the chain. Sorry for the inconvenience.
Jul 20, 22:21 UTC

Monitoring - The core developers have issued the chain variable and have noticed new Add Gateway transactions clear as expected. We are moving to monitoring the chain for any subsequent issues.
Jul 20, 22:08 UTC

Update - The core developers will be updating the Data-Only hotspots chain variable to roll forward through this partial outage. We have identified that an empty list of staking keys was an incorrect default value for this variable.
Jul 20, 21:53 UTC

Identified - The core developers are currently looking into an issue where Add Gateway transactions are failing due to a recently issued chain variable for Data-Only Hotspots. We will be issuing a new Chain Variable to unset this value shortly.

The blockchain is still producing blocks, other transactions are flowing normally, and all other activity is as expected.
Jul 20, 21:20 UTC

Console backend (Router) is experiencing a load issue

Resolved - This incident has been resolved.
Jul 20, 21:31 UTC

Update - Increasing the amount of state channels and actors has resulted in a larger than anticipated load on Router which was creating a packet queue and impacting device packet transfer.

This load issue will be greatly reduced by the use of the xor filter with our Console 2.0 This filter will allow router to ignore non-Helium packets and reduce the number of requests by over 90%.

In the interim the team deployed a patch that decreased the broadcast of state channel updates to Hotspots.
Jul 20, 21:31 UTC

Identified - This is impacting device packet transfer. The issue has been identified and a fix is being implemented.
Jul 20, 17:06 UTC

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

Long Election

Resolved - The 1.0.10 validator release included a networking change that was intended to be an improvement to reduce egress bandwidth but caused issues with the Consensus Group agreeing upon and electing a new group. This caused a longer election period than expected.

This change was quickly reverted in the 1.0.11 release but because several validators automatically upgraded using watchtower and other scripts, it took a few cycles before the currently elected group automatically updated.

The core developers will continue to monitor elections and block production.
Jul 16, 16:00 UTC

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

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