All Systems Operational
Uptime over the past 90 days. View historical uptime.
Consensus Groups ? Operational
90 days ago
100.0 % uptime
Today
Proof-of-Coverage Operational
90 days ago
100.0 % uptime
Today
Helium Packet Router ? Operational
90 days ago
99.79 % uptime
Today
Onboarding Service ? Operational
90 days ago
99.99 % uptime
Today
Explorer Operational
90 days ago
99.98 % uptime
Today
Helium App Operational
90 days ago
99.93 % uptime
Today
User Apps Operational
90 days ago
99.98 % uptime
Today
Helium Wallet App ? Operational
90 days ago
99.94 % uptime
Today
Blockchain ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Configuration Service ? Operational
90 days ago
100.0 % uptime
Today
Oracle Data Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 30, 2023

No incidents reported today.

May 29, 2023

No incidents reported.

May 28, 2023
Degraded Data Transfer
Resolved - All packet routers have stabilized including those in Asia.

Thanx.
May 28, 18:38 UTC
Monitoring - All packet routers have stabilized except for those in Asia. We will be monitoring the situation and update once they are stabilized as well.

Thanx.
May 24, 00:01 UTC
Update - The rollout is complete. We will make another announcement here when the packet routers fully stabilize.

Thanx.
May 23, 22:03 UTC
Update - The hot fix has performed well. The core team is beginning a rollout for packet routers, which should fully stabilize in 1 hr.

Thanx.
May 23, 21:16 UTC
Update - The core has deployed a hot fix on the packet routers, and our testing devices are now able to join successfully. We will be monitoring the situation along with the community.

Thanx.
May 23, 18:03 UTC
Update - Based on preliminary investigations, the issue is related with memory usage on packet routers. The core team is working on a patch and we will provides updates here.

Thanx.
May 23, 17:03 UTC
Investigating - Due to a high amount of packet rate, the data transfer in U.S. and Asia may be experiencing degraded service (e.g. join loop), which likely caused the issue above. The core team is investigating and we will provides updates here.

Thanx.
May 23, 16:26 UTC
May 27, 2023
Helium Wallet / RPC Outage
Resolved - The core developers have verified with the RPC provider that a bad configuration was inadvertently deployed. This configuration has been fixed and the Helium community should no longer see this particular issue.
May 27, 23:19 UTC
Monitoring - We are seeing normal activity on Explorer and the Wallet app. Devs will continue to monitor the situation and close the issue after confirming recovery.
May 27, 23:13 UTC
Update - We are continuing to work on a fix for this issue.
May 27, 22:57 UTC
Identified - The community and core developers have noticed that apps like the Explorer and Helium Wallet app are experiencing a degraded performance due to downstream RPC provider errors. Core developers are working with the provider to ensure service is restored soon.

In the meantime, the apps may show incorrect data and transactions may not submit at this time. This should resolve as soon as the RPC provider is back online.
May 27, 22:00 UTC
May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
May 23, 2023
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023
Degraded Data Transfer in Asia
Resolved - The upsizing is complete and the packet routers have fully stabilized.
May 19, 16:23 UTC
Update - Memory issues were identified, the core team is upsizing the packet routers in Asia accordingly. The upsizing should complete within 30 minutes and data transfer in Asia may be temporarily unstable during then.

Thanx.
May 19, 15:54 UTC
Identified - Due to a high amount of packet rate, the data transfer in Asia may be experiencing degraded service. The core team is on it and we will provides updates here.

Thanx.
May 19, 15:51 UTC
May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

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