Brownfield Service Degradation

Incident Report for Helium

Resolved

This incident has been resolved.
Posted Nov 07, 2025 - 14:27 UTC

Investigating

We’re currently investigating a Brownfield service degradation. The issue appears to be linked to a connection problem between RADIUS AAA instances following the latest radiator-rs deployment.

Our team is working to identify and resolve the problem as quickly as possible. Further updates will be shared here once more information is available.
Posted Nov 06, 2025 - 14:38 UTC
This incident affected: Mobile (Brownfield Wi-Fi Hotspots).