FreedomFI AGW Unable to Onboard as IoT

Incident Report for Helium

Monitoring

We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities.

Current Status:
* FreedomFi AGW onboarding temporarily unavailable.
* Root cause identified

Further updates will be shared as the situation develops. Please reach out to support if you are affected.
Posted Jun 23, 2025 - 17:02 UTC
This incident affects: User Interactions (IoT Hotspot Onboarding).