App and Explorer blockchain data is behind

Incident Report for Helium

Resolved

The database is back up to date and pending transactions have been cleared.
Posted Mar 07, 2022 - 19:57 UTC

Monitoring

The necessary patch has been applied and we should return to normal performance shortly.
Posted Mar 07, 2022 - 19:42 UTC

Identified

The database that serves data to the App and Explorer is behind due to the recent chain variable but will be updated shortly. Pending transactions may be delayed.

Transactions include:
- payments
- transfer Hotspots
- add hotspots, update location
- burn transactions

Funds are safe, Hotspot mining is unaffected, the chain is still moving.
Posted Mar 07, 2022 - 19:25 UTC