IoT Packet Router Diminished Performance

Incident Report for Helium

Resolved

This incident has been resolved.

Posted Mar 11, 2026 - 03:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 11, 2026 - 02:44 UTC

Identified

A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe.

The team has identified the issue and is scaling resources to resolve the issue.

Posted Mar 11, 2026 - 02:04 UTC

This incident affected: IoT (Helium Packet Router).