Network Transit Failure in New York City
Incident Report for Helium
Resolved
Cogent one of the main backbone transit providers for large swaths of the internet went down in NYC today. This affected access to the Helium API for about 60% of our users for roughly 5 minutes. Traffic to the helium api is spread over many transit providers so not everyone was affected. It took roughly 5 minutes for the BGP routes to change and things went back to 100%. We just wanted to let you know we saw it too and that it's better.

If you have any questions, please let us know.
Posted Dec 06, 2021 - 22:52 UTC
This incident affected: API, Explorer, and Helium App.