Upstream service outage affecting usage of some Helium websites

Incident Report for Helium

Resolved

Heroku has cleared their alert associated with our outage. We are going to continue monitoring the Heroku platform https://status.heroku.com/

Posted Feb 24, 2022 - 17:53 UTC

Monitoring

Heroku is back online. We'll be monitoring performance for the next few minutes before giving the all-clear.

Posted Feb 24, 2022 - 17:14 UTC

Identified

Issue is with our provider, Heroku who is experiencing an outage at the moment.

Posted Feb 24, 2022 - 17:13 UTC

Investigating

There is an outage of multiple services that Explorer and Console uses. Until that is resolved, users will not be able to access these sites.

Posted Feb 24, 2022 - 17:05 UTC

This incident affected: Explorer.