App and Explorer Data unable to load

Incident Report for Helium

Resolved

This incident has been resolved.

Posted Apr 11, 2022 - 21:03 UTC

Investigating

We're seeing reports of slowness in the Hotspot app related to loading blockchain data, Hotspot data, and even adding Hotspots to the blockchain.

We're aware of the situation and investigating. We'll provide an update once we know more.

Posted Apr 11, 2022 - 19:16 UTC

This incident affected: User Apps (API) and Helium App.