Helium Console Packet Drops
Incident Report for Helium
We identified the root cause as the Foundation Console's router failing to reboot as expected after erroring. We have manually rebooted said router and packets are now correctly being received.
Posted Apr 03, 2024 - 15:22 UTC
As reported by the community, The Foundation Console has been dropping device uplinks since approximately 1:30 UTC. We are currently looking into it.
Posted Apr 03, 2024 - 14:49 UTC