API Databases Overloaded

Incident Report for Helium

Resolved

This incident has been resolved.

Posted Nov 17, 2021 - 08:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 15, 2021 - 20:24 UTC

Update

The databases are starting to act normally. We are continuing to add more databases to accommodate load.

Posted Nov 15, 2021 - 20:24 UTC

Identified

We are dealing with heavy load on the API databases. Services will be slow until this issue is resolved.

Posted Nov 15, 2021 - 17:23 UTC

This incident affected: User Apps (API) and Explorer, Helium App.