Monitoring - A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.
Sep 03, 2025 - 13:47 UTC
Identified - Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards.
A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.

Aug 29, 2025 - 22:11 UTC
User Apps Operational
90 days ago
100.0 % uptime
Today
Wallet App ? Operational
90 days ago
100.0 % uptime
Today
Builder App Operational
90 days ago
100.0 % uptime
Today
World Explorer Operational
90 days ago
100.0 % uptime
Today
Hotspot Dashboard (IMS) Operational
90 days ago
100.0 % uptime
Today
Helium Vote Operational
90 days ago
100.0 % uptime
Today
Entity API Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.22 % uptime
Today
Helium Mobile Wi-Fi Hotspots Operational
90 days ago
98.44 % uptime
Today
Brownfield Wi-Fi Hotspots Operational
90 days ago
100.0 % uptime
Today
IoT Operational
90 days ago
100.0 % uptime
Today
Helium Packet Router ? Operational
90 days ago
100.0 % uptime
Today
Configuration Service ? Operational
90 days ago
100.0 % uptime
Today
Downlink Service Operational
90 days ago
100.0 % uptime
Today
Multi-Buy Service Operational
90 days ago
100.0 % uptime
Today
User Interactions Operational
90 days ago
99.99 % uptime
Today
Mapping Operational
90 days ago
100.0 % uptime
Today
Rewards Claiming Operational
90 days ago
100.0 % uptime
Today
IoT Hotspot Onboarding Operational
90 days ago
100.0 % uptime
Today
Mobile Hotspot Onboarding Operational
90 days ago
99.96 % uptime
Today
Helium Backend Operational
90 days ago
100.0 % uptime
Today
Oracle Data Pipeline Operational
90 days ago
100.0 % uptime
Today
IoT Oracles Operational
90 days ago
100.0 % uptime
Today
Mobile Oracles Operational
90 days ago
100.0 % uptime
Today
IMS Operational
90 days ago
100.0 % uptime
Today
Settlement Operational
90 days ago
100.0 % uptime
Today
Radiator Operational
90 days ago
100.0 % uptime
Today
User Apps ? Operational
90 days ago
100.0 % uptime
Today
Solana Blockchain Services and RPC Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 23, 2025

No incidents reported today.

Sep 22, 2025
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:00 UTC
Scheduled - We will be performing maintenance on EU infrastructure on Monday, September 22 at 1:00 PM EST. The work is expected to last up to 1 hour.

We appreciate your patience and will provide updates once the maintenance is complete.

Sep 18, 19:23 UTC
Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.