All Systems Operational

Uptime over the past 90 days. View historical uptime.
User Apps Operational
90 days ago
100.0 % uptime
Today
Wallet App ? Operational
90 days ago
100.0 % uptime
Today
Builder App Operational
90 days ago
100.0 % uptime
Today
World Explorer Operational
90 days ago
100.0 % uptime
Today
Hotspot Dashboard (IMS) Operational
90 days ago
100.0 % uptime
Today
Helium Vote Operational
90 days ago
100.0 % uptime
Today
Entity API Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.22 % uptime
Today
Helium Mobile Wi-Fi Hotspots Operational
90 days ago
98.44 % uptime
Today
Brownfield Wi-Fi Hotspots Operational
90 days ago
100.0 % uptime
Today
IoT Operational
90 days ago
100.0 % uptime
Today
Helium Packet Router ? Operational
90 days ago
100.0 % uptime
Today
Configuration Service ? Operational
90 days ago
100.0 % uptime
Today
Downlink Service Operational
90 days ago
100.0 % uptime
Today
Multi-Buy Service Operational
90 days ago
100.0 % uptime
Today
User Interactions Operational
90 days ago
99.99 % uptime
Today
Mapping Operational
90 days ago
100.0 % uptime
Today
Rewards Claiming Operational
90 days ago
100.0 % uptime
Today
IoT Hotspot Onboarding Operational
90 days ago
100.0 % uptime
Today
Mobile Hotspot Onboarding Operational
90 days ago
99.96 % uptime
Today
Helium Backend Operational
90 days ago
100.0 % uptime
Today
Oracle Data Pipeline Operational
90 days ago
100.0 % uptime
Today
IoT Oracles Operational
90 days ago
100.0 % uptime
Today
Mobile Oracles Operational
90 days ago
100.0 % uptime
Today
IMS Operational
90 days ago
100.0 % uptime
Today
Settlement Operational
90 days ago
100.0 % uptime
Today
Radiator Operational
90 days ago
100.0 % uptime
Today
User Apps ? Operational
90 days ago
100.0 % uptime
Today
Solana Blockchain Services and RPC Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Brownfield RADIUS AAA Migration Oct 14, 2025 08:00-10:00 UTC

Helium will be performing maintenance on the Brownfield Radiator system to improve stability and performance. During this time, Brownfield (Helium Plus) networks may experience brief service interruptions.

Impact:

Applies to brownfield setups only
Short service interruptions may occur during the migration window
Helium will monitor the process closely to minimize disruption.
No changes are needed from deployers.
Posted on Oct 13, 2025 - 18:27 UTC
Oct 13, 2025

No incidents reported today.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Brownfield RADIUS AAA Migration
Completed - The scheduled maintenance has been completed.
Oct 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:00 UTC
Scheduled - We’ll be performing maintenance on the Brownfield Radiator system to improve stability and performance. During this time, brownfield setups may experience brief service interruptions.

Impact:

Applies to brownfield setups only

Short service interruptions may occur during the migration window

Our team will monitor the process closely to minimize disruption.

No changes are needed from deployers.
Oct 8, 15:15 UTC
Oct 8, 2025

No incidents reported.

Oct 7, 2025
HMH - Speed Test Failures
Resolved - This incident has been resolved.
Oct 7, 19:04 UTC
Monitoring - A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.
Sep 3, 13:47 UTC
Identified - Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards.
A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.
Aug 29, 22:11 UTC
IoT Config Restart
Completed - The scheduled maintenance has been completed.
Oct 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 14:00 UTC
Scheduled - We are restarting the IoT configuration service.
Impact is minimal, but if a configuration is sent during the restart, you may receive an acknowledgment error from the API.

Normal service will resume automatically once the restart completes.
Oct 6, 17:00 UTC
Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025
Helium Wallet Native Swap Outage
Resolved - Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android).

Please update to the latest version to resume in-app swaps.
Oct 1, 21:23 UTC
Update - The fix for native swaps (v2.14.17) is currently in App Store review on both Android and iOS. We’ll update once it’s approved and live.
Oct 1, 19:35 UTC
Identified - Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. All users of current versions (v2.14.16 and prior) of Helium Wallet will have to use the dApp browser for swaps until v2.14.17 is implemented, deployed, and approved by App Stores.
Oct 1, 18:06 UTC
Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

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