Monitoring - We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities.

Current Status:
* FreedomFi AGW onboarding temporarily unavailable.
* Root cause identified

Further updates will be shared as the situation develops. Please reach out to support if you are affected.

Jun 23, 2025 - 17:02 UTC
User Apps Operational
90 days ago
100.0 % uptime
Today
Wallet App ? Operational
90 days ago
100.0 % uptime
Today
Builder App Operational
90 days ago
100.0 % uptime
Today
World Explorer Operational
90 days ago
100.0 % uptime
Today
Hotspot Dashboard (IMS) Operational
90 days ago
100.0 % uptime
Today
Helium Vote Operational
90 days ago
100.0 % uptime
Today
Entity API Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Helium Mobile Wi-Fi Hotspots Operational
90 days ago
100.0 % uptime
Today
Brownfield Wi-Fi Hotspots Operational
90 days ago
100.0 % uptime
Today
IoT Operational
90 days ago
100.0 % uptime
Today
Helium Packet Router ? Operational
90 days ago
100.0 % uptime
Today
Configuration Service ? Operational
90 days ago
100.0 % uptime
Today
Downlink Service Operational
90 days ago
100.0 % uptime
Today
Multi-Buy Service Operational
90 days ago
100.0 % uptime
Today
User Interactions Degraded Performance
90 days ago
100.0 % uptime
Today
Mapping Operational
90 days ago
100.0 % uptime
Today
Rewards Claiming Operational
90 days ago
100.0 % uptime
Today
IoT Hotspot Onboarding Degraded Performance
90 days ago
100.0 % uptime
Today
Mobile Hotspot Onboarding Operational
90 days ago
100.0 % uptime
Today
Helium Backend Operational
90 days ago
100.0 % uptime
Today
Oracle Data Pipeline Operational
90 days ago
100.0 % uptime
Today
IoT Oracles Operational
90 days ago
100.0 % uptime
Today
Mobile Oracles Operational
90 days ago
100.0 % uptime
Today
IMS Operational
90 days ago
100.0 % uptime
Today
Settlement Operational
90 days ago
100.0 % uptime
Today
Radiator Operational
90 days ago
100.0 % uptime
Today
User Apps ? Operational
90 days ago
100.0 % uptime
Today
Solana Blockchain Services and RPC Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 2, 2025

No incidents reported today.

Jul 1, 2025
Completed - The scheduled maintenance has been completed.
Jul 1, 15:23 UTC
Verifying - The upgrade is complete. We are now monitoring for stability.
Jul 1, 15:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 14:00 UTC
Scheduled - The Helium Wallet API will undergo an upgrade during this hour period.

The upgrade should be brief and we do not expect downtime for wallet operations.

Jul 1, 13:46 UTC
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

Unresolved incident: FreedomFI AGW Unable to Onboard as IoT.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.