Monitoring - We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities.

Current Status:
* FreedomFi AGW onboarding temporarily unavailable.
* Root cause identified

Further updates will be shared as the situation develops. Please reach out to support if you are affected.

Jun 23, 2025 - 17:02 UTC
User Apps Operational
90 days ago
100.0 % uptime
Today
Wallet App ? Operational
90 days ago
100.0 % uptime
Today
Builder App Operational
90 days ago
100.0 % uptime
Today
World Explorer Operational
90 days ago
100.0 % uptime
Today
Hotspot Dashboard (IMS) Operational
90 days ago
100.0 % uptime
Today
Helium Vote Operational
90 days ago
100.0 % uptime
Today
Entity API Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Helium Mobile Wi-Fi Hotspots Operational
90 days ago
100.0 % uptime
Today
Brownfield Wi-Fi Hotspots Operational
90 days ago
100.0 % uptime
Today
IoT Operational
90 days ago
100.0 % uptime
Today
Helium Packet Router ? Operational
90 days ago
100.0 % uptime
Today
Configuration Service ? Operational
90 days ago
100.0 % uptime
Today
Downlink Service Operational
90 days ago
100.0 % uptime
Today
Multi-Buy Service Operational
90 days ago
100.0 % uptime
Today
User Interactions Degraded Performance
90 days ago
100.0 % uptime
Today
Mapping Operational
90 days ago
100.0 % uptime
Today
Rewards Claiming Operational
90 days ago
100.0 % uptime
Today
IoT Hotspot Onboarding Degraded Performance
90 days ago
100.0 % uptime
Today
Mobile Hotspot Onboarding Operational
90 days ago
100.0 % uptime
Today
Helium Backend Operational
90 days ago
100.0 % uptime
Today
Oracle Data Pipeline Operational
90 days ago
100.0 % uptime
Today
IoT Oracles Operational
90 days ago
100.0 % uptime
Today
Mobile Oracles Operational
90 days ago
100.0 % uptime
Today
IMS Operational
90 days ago
100.0 % uptime
Today
Settlement Operational
90 days ago
100.0 % uptime
Today
Radiator Operational
90 days ago
100.0 % uptime
Today
User Apps ? Operational
90 days ago
100.0 % uptime
Today
Solana Blockchain Services and RPC Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 24, 2025

No incidents reported today.

Jul 23, 2025
Completed - The scheduled maintenance has been completed.
Jul 23, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 17:00 UTC
Scheduled - The core developers will be releasing the 1.5.6 update to Helium Packet Router which will improve route synchronization and improve statistics on route configuration.

https://github.com/helium/helium-packet-router/commit/d5c920a42342bd461612c1fb3c1f37b5e3d447f5

Jul 21, 18:46 UTC
Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.